TechSolutions receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. By integrating Deskhero into their system, they are able to manage these tickets efficiently. The AI capabilities of Deskhero categorize the tickets based on their content, ensuring that they are directed to the appropriate support staff.
With Deskhero's AI-powered knowledge base, TechSolutions can automatically generate articles from previous tickets, uploaded files like policies/manuals/presentations, and scraped website data. This not only saves time but also ensures that all relevant information is readily available for both the support staff and customers.
The advanced AI capabilities of Deskhero also enhance the search results. When a customer or support staff searches for a particular issue, the AI uses OpenAI Embeddings to find the most relevant content. This helps in providing quick and accurate solutions to the customers.
Deskhero's AI capabilities also generate suggested replies for the support staff. These replies are based on the analysis of previous tickets and knowledge base articles. This feature not only speeds up the response time but also ensures consistency in the responses.
Overall, the integration of Deskhero has significantly improved the efficiency of TechSolutions' customer support system. It has reduced the response time, improved the quality of support, and increased customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities categorize the tickets based on their content, ensuring that they are directed to the appropriate support staff. This improves the efficiency of ticket management.
How does Deskhero enhance search results?
When a customer or support staff searches for a particular issue, Deskhero's AI uses OpenAI Embeddings to find the most relevant content. This enhances the accuracy and speed of search results.
How does Deskhero generate suggested replies?
Deskhero's AI generates suggested replies based on the analysis of previous tickets and knowledge base articles. This ensures quick, consistent, and accurate responses.
* This article provides an example of how a fictive company in the Retail sale of laptop computers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
