EcoGear Outdoors receives numerous customer inquiries about their products, shipping, returns, and more. The company uses Deskhero's ticket management system to handle these inquiries effectively. Deskhero's AI capabilities analyze each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other resources. This not only improves the efficiency of the customer support team but also ensures that customers receive accurate and timely responses.
The company has a comprehensive knowledge base that provides detailed information about their products, policies, and procedures. Deskhero's AI enhances this knowledge base by scraping the company's website and uploaded files to generate new articles. This ensures that the knowledge base is always current and provides customers with the information they need.
EcoGear Outdoors uses Deskhero's custom fields feature to categorize tickets based on various factors such as the type of inquiry, product involved, and customer location. The AI capabilities of Deskhero use these custom fields to provide more personalized and relevant replies and search results.
Deskhero's REST API allows EcoGear Outdoors to integrate the platform with their existing systems, improving overall efficiency. The AI capabilities of Deskhero further enhance this integration by analyzing the data from these systems to provide better customer support.
By leveraging the AI capabilities of Deskhero, EcoGear Outdoors has been able to provide superior customer service, enhancing the overall customer experience and increasing customer satisfaction.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI analyzes each ticket and suggests relevant replies based on previous tickets, knowledge base articles, and other resources. This reduces the time spent by the customer support team on each ticket and ensures that customers receive accurate and timely responses.
How does Deskhero's AI keep the knowledge base current?
Deskhero's AI scrapes the company's website and uploaded files to generate new knowledge base articles, ensuring that the knowledge base is always up-to-date.
How does Deskhero's AI provide personalized customer service?
Deskhero's AI uses the custom fields to provide more personalized and relevant replies and search results. This ensures that each customer receives a personalized response based on their specific inquiry and needs.
* This article provides an example of how a fictive company in the Retail sale of leisure goods via Internet industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
