TechGadget Central receives a large number of customer inquiries daily, which are efficiently managed using Deskhero's ticket management system. The AI capabilities of Deskhero analyze each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other resources. This not only reduces the time spent by customer support agents on each ticket but also improves the accuracy of the responses.
The company maintains a comprehensive knowledge base to provide customers with detailed information about their products, policies, and procedures. Deskhero's AI enhances this knowledge base by scraping the company's website and uploaded files to generate new articles. This ensures that the knowledge base is always current and comprehensive.
TechGadget Central uses Deskhero's custom fields feature to categorize tickets based on various factors such as the type of inquiry, product involved, and customer location. The AI capabilities of Deskhero use these custom fields to provide more personalized and relevant replies and search results.
Deskhero's REST API allows TechGadget Central to integrate the platform with their existing systems, improving overall efficiency. The AI capabilities of Deskhero further enhance this integration by analyzing the data from these systems to provide better customer support.
By leveraging the AI capabilities of Deskhero, TechGadget Central has been able to significantly improve the efficiency and accuracy of their customer support, leading to increased customer satisfaction.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes each ticket and suggests relevant replies based on previous tickets, knowledge base articles, and other resources. This reduces the time spent by customer support agents on each ticket and improves the accuracy of the responses.
How does Deskhero's AI keep the knowledge base up-to-date?
Deskhero's AI scrapes the company's website and uploaded files to generate new knowledge base articles, ensuring that the knowledge base is always current and comprehensive.
How does Deskhero's AI provide personalized customer service?
Deskhero's AI uses the custom fields to provide more personalized and relevant replies and search results. This ensures that each customer receives a personalized response based on their specific inquiry and needs.
* This article provides an example of how a fictive company in the Retail sale of leisure goods via Internet industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
