FunTime Toys receives a high volume of customer inquiries daily, ranging from product information requests to order status checks. The company uses Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other resources. This significantly reduces the time spent by customer support agents on each ticket and improves response accuracy.
The company also leverages Deskhero's AI capabilities to enhance their knowledge base. The AI scrapes the company's website and uploaded files like product manuals and policies to generate new knowledge base articles. This ensures that the knowledge base is always up-to-date and comprehensive, providing customers with accurate and helpful information.
FunTime Toys uses Deskhero's custom fields feature to categorize tickets based on the type of inquiry, product involved, and other relevant factors. The AI capabilities of Deskhero use these custom fields to further refine the suggested replies and search results, making them more relevant and useful.
Deskhero's REST API allows FunTime Toys to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency. The AI capabilities of Deskhero enhance this integration by analyzing the data from these systems to provide better customer support.
Overall, the AI capabilities of Deskhero have transformed FunTime Toys' customer support, making it more efficient, accurate, and customer-friendly.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI scrapes the company's website and uploaded files like product manuals and policies to generate new knowledge base articles, ensuring that the knowledge base is always up-to-date and comprehensive.
How does Deskhero's AI use custom fields?
Deskhero's AI uses the custom fields to further refine the suggested replies and search results, making them more relevant and useful.
* This article provides an example of how a fictive company in the Retail sale of leisure goods via Internet industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
