GameGurus uses Deskhero's structured data lists and custom fields to categorize and manage customer inquiries. This allows the company to prioritize tickets based on urgency and complexity, ensuring that all customer concerns are addressed in a timely manner.
The company also takes advantage of Deskhero's custom email domains and user groups to create a personalized and professional customer service experience. This has significantly improved their brand image and customer loyalty.
GameGurus utilizes Deskhero's knowledge base feature to provide customers with instant answers to common questions. The company regularly uploads game manuals and troubleshooting guides to the platform, which are then converted into knowledge base articles using Deskhero's advanced AI capabilities.
With Deskhero's website scraping feature, GameGurus can easily update their knowledge base with the latest game updates and patches from their website. This ensures that their customer service team always has the most up-to-date information at their fingertips.
Finally, GameGurus leverages Deskhero's advanced AI capabilities to generate suggested replies to customer inquiries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can quickly find relevant content and generate accurate responses. This has significantly reduced response times and improved customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to quickly find relevant content and generate accurate responses. This significantly reduces the time it takes to respond to customer inquiries.
How does GameGurus keep their knowledge base up-to-date?
GameGurus uses Deskhero's website scraping feature to automatically update their knowledge base with the latest game updates and patches from their website. This ensures that their customer service team always has the most current information.
How does Deskhero enhance the customer service experience?
Deskhero allows companies like GameGurus to create a personalized and professional customer service experience. With features like custom email domains and user groups, companies can tailor their customer service to meet the unique needs of their customers.
* This article provides an example of how a fictive company in the Retail sale of leisure goods via mail order houses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
