HobbyHaven uses Deskhero's tickets management and kanban board features to efficiently manage customer inquiries. This allows the company to track the progress of each ticket and ensure that no customer inquiry is left unanswered.
The company also uses Deskhero's custom fields to categorize customer inquiries based on the type of hobby-related product. This helps the company to quickly direct inquiries to the right team member, improving response times.
HobbyHaven leverages Deskhero's knowledge base feature to provide customers with instant answers to common questions. The company regularly uploads product manuals and guides to the platform, which are then converted into knowledge base articles using Deskhero's advanced AI capabilities.
Using Deskhero's website scraping feature, HobbyHaven can easily update their knowledge base with the latest product information from their website. This ensures that their customer service team always has the most up-to-date product information.
Finally, HobbyHaven uses Deskhero's advanced AI capabilities to generate suggested replies to customer inquiries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can quickly find relevant content and generate accurate responses. This has significantly improved response times and customer satisfaction.
How does Deskhero's AI capabilities improve HobbyHaven's helpdesk services?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to quickly find relevant content and generate accurate responses. This significantly improves the efficiency of HobbyHaven's helpdesk services and enhances customer satisfaction.
How does HobbyHaven keep their knowledge base up-to-date?
HobbyHaven uses Deskhero's website scraping feature to automatically update their knowledge base with the latest product information from their website. This ensures that their customer service team always has the most current product information.
How does Deskhero enhance the customer service experience?
Deskhero allows companies like HobbyHaven to create a personalized and professional customer service experience. With features like custom fields and user groups, companies can tailor their customer service to meet the unique needs of their customers.
* This article provides an example of how a fictive company in the Retail sale of leisure goods via mail order houses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
