Lace & Love receives a high volume of customer inquiries daily, ranging from product queries to order status checks. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to generate suggested replies. This significantly reduces the response time and increases customer satisfaction.
The company also uses Deskhero's custom email domains and user groups features to categorize and assign tickets to the appropriate teams, ensuring that each inquiry is handled by the right expert. This has resulted in a more organized workflow and improved team productivity.
Deskhero's AI-powered comprehensive search bar is another feature that Lace & Love finds invaluable. It allows customers to find relevant information quickly and easily from the company's knowledge base. The AI enhances search results by using OpenAI Embeddings from previous tickets and knowledge base articles, making it easier for customers to find what they're looking for.
Additionally, Lace & Love uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes the latest product information and updates from the company's website and automatically updates the knowledge base. This ensures that customers always have access to the most recent and accurate information.
Finally, Lace & Love uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The advanced AI capabilities of Deskhero have transformed Lace & Love's customer support, making it more efficient and customer-friendly.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer inquiries. This helps in reducing response time and increasing customer satisfaction.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results, making it easier for customers to find relevant information.
How does Deskhero's website scraping feature benefit the company?
Deskhero's website scraping feature scrapes the latest product information and updates from the company's website and automatically updates the knowledge base. This ensures that customers always have access to the most recent and accurate information.
* This article provides an example of how a fictive company in the Retail sale of lingerie for women in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
