Silk Sensations uses Deskhero's advanced AI capabilities to handle their customer inquiries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer inquiries. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
The company also uses Deskhero's custom fields and user groups features to categorize and assign tickets to the right teams. This ensures that each inquiry is handled by the right person, improving the quality of customer service.
Deskhero's AI-powered comprehensive search bar is another feature that Silk Sensations finds useful. It allows customers to find relevant information quickly and easily from the company's knowledge base. The AI enhances search results by using OpenAI Embeddings from previous tickets and knowledge base articles.
Silk Sensations also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scrapes the latest product information and updates from the company's website and automatically updates the knowledge base. This ensures that customers always have access to the most recent and accurate information.
Finally, Silk Sensations uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The advanced AI capabilities of Deskhero have revolutionized Silk Sensations' customer service, making it more efficient and customer-friendly.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer inquiries. This speeds up the response time and ensures the accuracy of the responses.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results, making it easier for customers to find relevant information.
How does Deskhero's website scraping feature benefit the company?
Deskhero's website scraping feature scrapes the latest product information and updates from the company's website and automatically updates the knowledge base. This ensures that customers always have access to the most recent and accurate information.
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