LockMaster Inc. uses Deskhero's AI capabilities to manage their vast array of customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances LockMaster's search results. The AI uses the same embeddings to understand the context of a search query and provide more accurate and relevant results. This has led to a significant reduction in the number of repeat queries and improved overall customer satisfaction.
LockMaster also uses Deskhero's AI to automate the generation of knowledge base articles. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This has greatly reduced the time and effort required to maintain an up-to-date knowledge base.
With Deskhero's custom fields and structured data lists, LockMaster has been able to create a highly organized and efficient ticket management system. The AI uses these custom fields and lists to better understand the nature of a ticket and suggest more relevant responses.
Finally, LockMaster uses Deskhero's REST API to integrate their existing systems with Deskhero. This has allowed them to leverage the power of Deskhero's AI across their entire customer support infrastructure.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to understand the context of a ticket and suggest relevant responses. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of a search query and provide more accurate and relevant results. This leads to a reduction in the number of repeat queries and improves overall customer satisfaction.
How does Deskhero's AI automate the generation of knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This greatly reduces the time and effort required to maintain an up-to-date knowledge base.
* This article provides an example of how a fictive company in the Retail sale of locks and hinges industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
