SecureHinge Solutions leverages Deskhero's AI capabilities to manage their extensive customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant responses, thereby improving response times and customer satisfaction.
The AI-enhanced comprehensive search bar provided by Deskhero has significantly improved SecureHinge's customer self-service capabilities. By understanding the context of a search query using OpenAI Embeddings, the AI provides more accurate and relevant results, reducing the number of repeat queries.
SecureHinge also uses Deskhero's AI to automate the creation of knowledge base articles. The AI can generate articles from various file formats and even scrape data from websites, reducing the manual effort required to maintain an updated knowledge base.
SecureHinge has customized their ticket management system using Deskhero's custom fields and structured data lists. The AI uses these customizations to better understand the nature of a ticket and suggest more relevant responses.
Lastly, SecureHinge uses Deskhero's REST API to seamlessly integrate their existing systems with Deskhero, allowing them to harness the power of Deskhero's AI across their entire customer support infrastructure.
How does Deskhero's AI improve SecureHinge's customer self-service capabilities?
Deskhero's AI-enhanced comprehensive search bar provides more accurate and relevant results by understanding the context of a search query using OpenAI Embeddings. This reduces the number of repeat queries and improves customer self-service.
How does SecureHinge use Deskhero's AI to automate the creation of knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file formats and even scrape data from websites. This reduces the manual effort required to maintain an updated knowledge base.
How does SecureHinge use Deskhero's custom fields and structured data lists?
SecureHinge uses Deskhero's custom fields and structured data lists to customize their ticket management system. The AI uses these customizations to better understand the nature of a ticket and suggest more relevant responses.
* This article provides an example of how a fictive company in the Retail sale of locks and hinges industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
