Periodical Paradise uses Deskhero's AI to manage their customer support tickets. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the workload on their customer service team and speeding up response times.
The company also uses Deskhero's AI to improve their search results. The AI uses the same OpenAI Embeddings to find the most relevant content for users, improving their experience and reducing the number of support tickets generated.
Deskhero's AI also helps Periodical Paradise maintain their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, ensuring that their knowledge base is always up-to-date.
Finally, Periodical Paradise uses Deskhero's AI to scrape data from their website. This data is used to improve the AI's performance, further enhancing the customer support experience.
By leveraging these AI capabilities, Periodical Paradise has improved their customer satisfaction, reduced the workload on their customer service team, and increased their operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This reduces the time customer service representatives spend crafting responses, thereby improving response times.
How does Deskhero's AI improve the user's search experience?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content for users based on their search queries. This improves the user's experience and reduces the number of support tickets generated.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Retail sale of magazines and periodicals in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
