Magazine Maven uses Deskhero's AI capabilities to manage their large volume of support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This reduces the time spent by customer service representatives on each ticket, allowing them to handle more queries in less time.
The company also utilizes Deskhero's AI to enhance their search results. By leveraging the same OpenAI Embeddings, the AI can find and present the most relevant content to users, improving their experience and reducing the number of support tickets generated.
Deskhero's AI also helps Magazine Maven maintain their extensive knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy for the company to keep their knowledge base up-to-date with the latest information.
Finally, Magazine Maven uses Deskhero's AI to scrape data from their website. This data is used to improve the AI's performance, further enhancing the customer support experience.
Through these AI capabilities, Magazine Maven has seen a significant reduction in the time spent on customer support, an improvement in customer satisfaction, and an increase in operational efficiency.
How does Deskhero's AI reduce the time spent on customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to support tickets. This reduces the time customer service representatives spend crafting responses.
How does Deskhero's AI improve the user's search experience?
Deskhero's AI uses OpenAI Embeddings to find and present the most relevant content to users based on their search queries. This improves the user's experience and reduces the number of support tickets generated.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base up-to-date with the latest information.
* This article provides an example of how a fictive company in the Retail sale of magazines and periodicals in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
