MediLife uses Deskhero's AI capabilities to automatically generate suggested replies for customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, MediLife can provide quick and accurate responses to customer queries.
The AI capabilities of Deskhero also help MediLife in enhancing their search results. The comprehensive search bar powered by AI provides customers with relevant and precise information, reducing the time spent searching for specific products or information.
MediLife also utilizes Deskhero's AI capabilities to manage their tickets more efficiently. The AI-powered Kanban board helps them prioritize and track customer inquiries, ensuring that no ticket is left unresolved.
With Deskhero, MediLife has been able to reduce their response times significantly, leading to increased customer satisfaction. The AI capabilities have also helped them manage their customer support services more efficiently, freeing up their staff to focus on other important tasks.
Overall, Deskhero's advanced AI capabilities have enabled MediLife to provide superior customer support services, enhancing their reputation in the market.
How does Deskhero's AI capabilities help MediLife in providing quick responses?
Deskhero's AI capabilities generate suggested replies for customer inquiries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This allows MediLife to provide quick and accurate responses to customer queries.
How does MediLife use Deskhero's AI capabilities to manage their tickets?
MediLife uses Deskhero's AI-powered Kanban board to manage their tickets. The AI helps them prioritize and track customer inquiries, ensuring that no ticket is left unresolved.
How has Deskhero's AI capabilities improved MediLife's customer support services?
Deskhero's AI capabilities have helped MediLife reduce their response times significantly, leading to increased customer satisfaction. They have also helped them manage their customer support services more efficiently, freeing up their staff to focus on other important tasks.
* This article provides an example of how a fictive company in the Retail sale of medical goods in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
