PharmaPlus uses Deskhero's AI capabilities to automatically generate suggested replies for customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, PharmaPlus can provide quick and accurate responses to customer queries.
The AI capabilities of Deskhero also help PharmaPlus in providing personalized product recommendations. By analyzing customer inquiries and search patterns, the AI can suggest relevant products to customers, enhancing their shopping experience.
PharmaPlus also utilizes Deskhero's AI capabilities to manage their tickets more efficiently. The AI-powered Kanban board helps them prioritize and track customer inquiries, ensuring that no ticket is left unresolved.
With Deskhero, PharmaPlus has been able to enhance their customer support services significantly, leading to increased customer satisfaction. The AI capabilities have also helped them manage their customer support services more efficiently, freeing up their staff to focus on other important tasks.
Overall, Deskhero's advanced AI capabilities have enabled PharmaPlus to provide superior customer support services, enhancing their reputation in the market.
How does Deskhero's AI capabilities help PharmaPlus in providing quick responses?
Deskhero's AI capabilities generate suggested replies for customer inquiries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This allows PharmaPlus to provide quick and accurate responses to customer queries.
How does PharmaPlus use Deskhero's AI capabilities to provide personalized product recommendations?
Deskhero's AI capabilities analyze customer inquiries and search patterns to suggest relevant products to customers. This enhances the shopping experience of customers at PharmaPlus.
How has Deskhero's AI capabilities improved PharmaPlus's customer support services?
Deskhero's AI capabilities have helped PharmaPlus enhance their customer support services significantly, leading to increased customer satisfaction. They have also helped them manage their customer support services more efficiently, freeing up their staff to focus on other important tasks.
* This article provides an example of how a fictive company in the Retail sale of medical goods in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
