Rhythm Retailers uses Deskhero's AI to manage their customer support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries. This reduces the time taken to respond to inquiries and improves the accuracy of the responses.
Deskhero's AI also enhances Rhythm Retailers' search results. When customers use the comprehensive search bar, the AI uses the same OpenAI Embeddings to find the most relevant content. This makes it easier for customers to find what they need without having to contact customer support.
Rhythm Retailers also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This allows them to keep their knowledge base up-to-date with the latest information, improving customer satisfaction.
Using Deskhero's custom fields and structured data lists, Rhythm Retailers can categorize and prioritize customer inquiries. This ensures that the most urgent issues are dealt with first, improving response times and customer satisfaction.
Finally, Rhythm Retailers uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage all their customer support services from one place, improving efficiency and reducing costs.
How does Deskhero's AI improve Rhythm Retailers' customer support services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries and enhance search results. This reduces response times, improves accuracy, and makes it easier for customers to find what they need.
How does Rhythm Retailers use Deskhero's custom fields and structured data lists?
Rhythm Retailers uses these features to categorize and prioritize customer inquiries, ensuring that the most urgent issues are dealt with first.
How does Rhythm Retailers integrate Deskhero with their existing systems?
Rhythm Retailers uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to manage all their customer support services from one place, improving efficiency and reducing costs.
* This article provides an example of how a fictive company in the Retail sale of musical instruments in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
