Harmony Hub uses Deskhero's AI capabilities to manage the high volume of customer inquiries they receive daily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries, improving overall customer satisfaction.
Deskhero's AI also enhances Harmony Hub's search results. When customers use the comprehensive search bar, the AI uses the same OpenAI Embeddings to find the most relevant content, making it easier for customers to find what they need without having to contact customer support.
The AI's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data is invaluable to Harmony Hub. It allows them to quickly and easily update their knowledge base with new information, ensuring that customers always have access to the most up-to-date information.
Harmony Hub also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This helps them to ensure that the most urgent issues are dealt with first, improving their response times and customer satisfaction levels.
Finally, Harmony Hub uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to manage all their customer support and helpdesk services from one place.
How does Deskhero's AI enhance Harmony Hub's customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries and enhance search results. This reduces response times and makes it easier for customers to find what they need.
How does Harmony Hub use Deskhero's custom fields and structured data lists?
Harmony Hub uses these features to categorize and prioritize customer inquiries, ensuring that the most urgent issues are dealt with first.
How does Harmony Hub integrate Deskhero with their existing systems?
Harmony Hub uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to manage all their customer support and helpdesk services from one place.
* This article provides an example of how a fictive company in the Retail sale of musical instruments in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
