Melody Makers uses Deskhero's AI to manage their helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries. This not only reduces the time taken to respond to inquiries, but also ensures that the responses are accurate and relevant.
Deskhero's AI also enhances Melody Makers' search results. When customers use the comprehensive search bar, the AI uses the same OpenAI Embeddings to find the most relevant content. This reduces the need for customers to contact the helpdesk, freeing up resources for other tasks.
Melody Makers also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This allows them to keep their knowledge base up-to-date with the latest information, improving customer satisfaction.
Using Deskhero's custom fields and structured data lists, Melody Makers can categorize and prioritize customer inquiries. This ensures that the most urgent issues are dealt with first, improving response times and customer satisfaction.
Finally, Melody Makers uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage all their helpdesk services from one place, improving efficiency and reducing costs.
How does Deskhero's AI improve Melody Makers' helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries and enhance search results. This reduces response times, improves accuracy, and frees up resources for other tasks.
How does Melody Makers use Deskhero's custom fields and structured data lists?
Melody Makers uses these features to categorize and prioritize customer inquiries, ensuring that the most urgent issues are dealt with first.
How does Melody Makers integrate Deskhero with their existing systems?
Melody Makers uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to manage all their helpdesk services from one place, improving efficiency and reducing costs.
* This article provides an example of how a fictive company in the Retail sale of musical instruments in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
