PetalParadise had a vast knowledge base of articles, manuals, and policies. However, finding relevant information was a challenge for both customers and support agents. They needed a solution that could make their knowledge base more accessible and useful.
They implemented Deskhero's advanced AI capabilities to manage their knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
The AI-powered solution has made PetalParadise's knowledge base more efficient and user-friendly. Customers can now find the information they need quickly and easily, reducing the number of support tickets. Support agents also benefit from the enhanced search results, which help them find relevant information faster.
Moreover, the AI's ability to learn from past interactions has resulted in more accurate and personalized responses. Customers appreciate the quick, accurate answers they receive, leading to increased satisfaction and loyalty.
Deskhero's REST API has also allowed PetalParadise to integrate their knowledge base with other systems, further improving efficiency and accessibility.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to enhance the search results, making it easier for users to find the information they need.
Has the AI improved customer satisfaction?
Yes, customers appreciate the quick, accurate answers they receive from the AI-powered system. This has led to increased satisfaction and loyalty.
Can the knowledge base be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with other systems.
* This article provides an example of how a fictive company in the Retail sale of artificial flowers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
