FloraFaux was dealing with a growing number of customer support tickets. The manual process of sorting and responding to these tickets was inefficient and led to delayed responses. They needed a solution that could automate this process and improve customer satisfaction.
FloraFaux implemented Deskhero's advanced AI capabilities for their ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered solution has significantly improved FloraFaux's ticket management process. The AI quickly identifies the nature of the customer's inquiry and suggests the most relevant response based on past tickets and knowledge base articles. This has reduced the time spent by customer support agents on each ticket, allowing them to handle more tickets in less time.
Moreover, the AI's ability to learn from past interactions has resulted in more accurate and personalized responses. Customers have reported higher satisfaction with the support they receive, leading to increased loyalty and repeat purchases.
Deskhero's comprehensive search bar and REST API have also improved the efficiency of FloraFaux's customer support team. Agents can quickly find the information they need, and the API allows for seamless integration with other systems.
How does the AI suggest responses?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved the ticket management process?
Deskhero's AI quickly identifies the nature of the customer's inquiry and suggests the most relevant response. This reduces the time spent by customer support agents on each ticket, allowing them to handle more tickets in less time.
Can Deskhero integrate with other systems?
Yes, Deskhero's REST API allows for seamless integration with other systems.
* This article provides an example of how a fictive company in the Retail sale of artificial flowers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
