BikeBlitz's customer support team handles a wide variety of inquiries, from product availability to technical issues. With Deskhero's AI capabilities, the team can now generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature not only accelerates the response time but also ensures that customers receive accurate and consistent information.
Deskhero's AI also enhances the search functionality, making it easier for the support team to find relevant information when dealing with complex inquiries. The AI uses OpenAI Embeddings to locate relevant content, significantly reducing the time spent on each ticket and allowing the team to handle more inquiries within the same timeframe.
Moreover, BikeBlitz uses Deskhero's AI to keep its knowledge base updated. The AI can generate articles from various file formats and even scrape data from the company's website. This feature ensures that the knowledge base is always current, reducing the need for manual updates.
BikeBlitz also leverages Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows the company to address critical issues promptly, enhancing customer satisfaction.
In summary, Deskhero's AI capabilities have revolutionized BikeBlitz's customer support services. The company can now manage more customer inquiries without compromising on service quality.
How does Deskhero's AI provide suggested replies?
Deskhero's AI provides suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. The AI finds relevant content and sends it through OpenAI's ChatGPT to generate the suggested replies.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI Embeddings to find relevant content. This makes it easier for the support team to locate the necessary information when handling complex inquiries.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI keeps the knowledge base updated by generating articles from various file formats and even scraping data from the company's website. This ensures that the knowledge base is always current with the latest information.
* This article provides an example of how a fictive company in the Retail sale of bicycles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
