CycleSphere receives a high volume of customer inquiries daily, ranging from product specifications to maintenance advice. With Deskhero's advanced AI capabilities, the company can now automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature not only speeds up the response time but also ensures consistency in the information provided to customers.
Deskhero's AI capabilities also enhance CycleSphere's search functionality. The AI uses OpenAI Embeddings to find relevant content, making it easier for the support team to locate the necessary information when handling complex inquiries. This feature has significantly reduced the time spent on each ticket, allowing the team to handle more customer inquiries within the same timeframe.
Furthermore, CycleSphere uses Deskhero's AI to maintain and update its knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature ensures that the knowledge base is always up-to-date with the latest information, reducing the need for manual updates.
CycleSphere also benefits from Deskhero's custom fields and structured data lists. These features allow the company to categorize and prioritize tickets based on their urgency and complexity. As a result, CycleSphere can ensure that critical issues are addressed promptly, improving customer satisfaction.
Overall, Deskhero's AI capabilities have transformed CycleSphere's customer support services, making them more efficient and effective. The company can now handle more customer inquiries without compromising on the quality of service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The AI finds relevant content and sends it through OpenAI's ChatGPT to generate the suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content. This makes it easier for the support team to locate the necessary information when handling complex inquiries.
How does Deskhero's AI maintain and update the knowledge base?
Deskhero's AI maintains and updates the knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Retail sale of bicycles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
