AutoTunes receives a high volume of customer inquiries daily, ranging from product queries to installation issues. To manage these effectively, the company uses Deskhero's ticket management system. The AI capabilities of the platform analyze previous tickets and knowledge base articles to suggest potential solutions, significantly reducing the time taken to respond to customers.
The comprehensive search bar powered by OpenAI Embeddings has revolutionized how AutoTunes employees find relevant information. The AI sifts through the company's extensive database of policies, manuals, and presentations to deliver accurate search results. This feature has improved the team's productivity and enabled them to provide correct information to customers in a timely manner.
Deskhero's AI also generates suggested replies based on the analyzed data. This feature has not only improved the speed of response but also its quality. The AI's ability to learn from past interactions ensures that the suggestions are continually improving, leading to higher customer satisfaction rates.
AutoTunes also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has ensured that all customer interactions are centralized, leading to more personalized customer service.
Overall, Deskhero's advanced AI capabilities have transformed AutoTunes's customer service operations. The platform has enabled the company to provide faster, more accurate responses, leading to improved customer satisfaction.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest potential solutions for new inquiries. This significantly reduces response times and improves the quality of support.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to sift through the company's database of policies, manuals, and presentations to deliver accurate search results. This enables employees to find relevant information quickly and accurately.
What benefits does the AI-generated suggested replies offer?
The AI-generated suggested replies improve both the speed and quality of responses. The AI learns from past interactions, ensuring that the suggestions are continually improving and leading to higher customer satisfaction rates.
* This article provides an example of how a fictive company in the Retail Sale Of Car Audio Equipment And Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
