SmokeEasy receives numerous queries daily, ranging from product details, shipping information, to return policies. The Deskhero platform helps SmokeEasy manage these tickets efficiently, ensuring no customer query goes unanswered.
With the help of Deskhero's advanced AI capabilities, SmokeEasy has significantly improved its response times. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to a ticket.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for a specific term, the AI uses the embeddings to provide the most relevant results. This feature has reduced the time agents spend searching for information, allowing them to focus more on resolving customer queries.
SmokeEasy also utilizes Deskhero's custom fields and user groups features to categorize and assign tickets effectively. This has resulted in a more organized workflow and improved productivity among the support team.
Overall, Deskhero's AI capabilities have played a significant role in improving SmokeEasy's customer support efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to a ticket.
How does Deskhero's AI enhance search results?
When a term is searched within the platform, Deskhero's AI uses the embeddings to provide the most relevant results, reducing the time spent searching for information.
Can Deskhero categorize and assign tickets?
Yes, Deskhero allows for the creation of custom fields and user groups, which can be used to categorize and assign tickets effectively.
* This article provides an example of how a fictive company in the Retail sale of cigarettes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
