TobaccoDirect's customer support team often deals with repetitive queries. To address this, they have built a comprehensive knowledge base using Deskhero. However, keeping the knowledge base updated and relevant was a challenge until they started leveraging Deskhero's AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate new knowledge base articles, ensuring the knowledge base is always up-to-date and contains answers to the most common queries.
The AI also enhances the search results within the knowledge base. When a term is searched, the AI uses the embeddings to provide the most relevant results. This has made it easier for both the support team and customers to find the information they need.
TobaccoDirect also uses Deskhero's custom fields and structured data lists features to organize the knowledge base effectively. This has made it easier to navigate and has improved the overall user experience.
Overall, Deskhero's AI capabilities have played a crucial role in improving TobaccoDirect's knowledge base, making it a valuable resource for both the support team and customers.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to find relevant content. This content is then used to generate new knowledge base articles, ensuring the knowledge base is always up-to-date.
How does Deskhero's AI enhance search results within the knowledge base?
When a term is searched within the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant results, making it easier to find the needed information.
Can Deskhero organize the knowledge base effectively?
Yes, Deskhero allows for the creation of custom fields and structured data lists, which can be used to organize the knowledge base effectively.
* This article provides an example of how a fictive company in the Retail sale of cigarettes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
