CiggyHub's customer support team deals with a high volume of customer queries daily. Managing these tickets efficiently is crucial to maintaining high customer satisfaction. Deskhero's ticket management feature has been instrumental in achieving this.
Deskhero's advanced AI capabilities have significantly improved CiggyHub's ticket resolution process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, helping the support team respond to tickets more quickly and accurately.
The AI also enhances the search results within the platform. When a support agent searches for a specific term, the AI uses the embeddings to provide the most relevant results. This has reduced the time agents spend searching for information and increased their productivity.
CiggyHub also uses Deskhero's custom email domains and user groups features to ensure that tickets are assigned to the right team members. This has resulted in a more organized workflow and improved ticket resolution times.
Overall, Deskhero's AI capabilities have helped CiggyHub streamline its ticket management process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI improve ticket resolution times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to find relevant content. This content is then used to generate suggested replies, helping the support team respond to tickets more quickly.
How does Deskhero's AI enhance search results?
When a term is searched within the platform, Deskhero's AI uses the embeddings to provide the most relevant results, reducing the time spent searching for information.
Can Deskhero assign tickets to the right team members?
Yes, Deskhero allows for the creation of user groups, which can be used to assign tickets to the right team members effectively.
* This article provides an example of how a fictive company in the Retail sale of cigarettes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
