CigarLux has a vast customer base with varying needs and queries. Managing these queries manually was proving to be a daunting task. With Deskhero, they were able to automate ticket management using AI capabilities. The system intelligently categorizes and prioritizes tickets based on the urgency and complexity of the issues.
Deskhero's AI also generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has significantly reduced the response time, improving customer satisfaction.
The AI capabilities extend to enhancing search results as well. When customers search for information, the AI uses the embeddings to find the most relevant content, ensuring customers find what they need quickly and efficiently.
Deskhero's REST API allows CigarLux to integrate the platform with their existing systems seamlessly. This integration has helped in maintaining a unified system for customer support, making data management easier.
CigarLux has seen a significant improvement in their customer support services since implementing Deskhero. The AI-powered solution has not only streamlined operations but also enhanced customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of the tickets. It then categorizes and prioritizes them based on the urgency and complexity of the issues.
How does Deskhero's AI enhance search results?
When a search is made, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This ensures that customers find what they need quickly and efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This helps in maintaining a unified system for customer support and data management.
* This article provides an example of how a fictive company in the Retail sale of cigars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
