CigarWorld has a comprehensive knowledge base to assist customers in making informed decisions. However, updating and managing this knowledge base manually was a challenge. With Deskhero, they were able to automate the process using AI capabilities.
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature has significantly reduced the time and effort required to update the knowledge base.
The AI also enhances the search functionality of the knowledge base. It uses OpenAI Embeddings to find the most relevant content based on the search query, ensuring customers find the information they need quickly.
Deskhero's custom fields and structured data lists have allowed CigarWorld to organize their knowledge base effectively. This organization has improved the user experience, making it easier for customers to navigate through the knowledge base.
CigarWorld has seen a significant improvement in their knowledge base management since implementing Deskhero. The AI-driven solution has not only streamlined operations but also enhanced the user experience.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This automation significantly reduces the time and effort required to update the knowledge base.
How does Deskhero's AI enhance the search functionality of the knowledge base?
The AI uses OpenAI Embeddings to find the most relevant content based on the search query. This ensures that customers find the information they need quickly and efficiently.
How does Deskhero help in organizing the knowledge base?
Deskhero's custom fields and structured data lists allow for effective organization of the knowledge base. This organization improves the user experience, making it easier for customers to navigate through the knowledge base.
* This article provides an example of how a fictive company in the Retail sale of cigars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
