CigarHub deals with a large number of customer queries daily. Managing these queries manually was proving to be inefficient. With Deskhero, they were able to automate ticket management using AI capabilities. The system intelligently categorizes and prioritizes tickets, ensuring timely resolution of issues.
Deskhero's AI also generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has significantly improved the response time, enhancing customer satisfaction.
The AI capabilities extend to enhancing search results as well. When customers search for information, the AI uses the embeddings to find the most relevant content, ensuring customers find what they need quickly and efficiently.
Deskhero's kanban board has allowed CigarHub to visualize their workflow, making it easier to manage tasks and track progress. This feature has improved the efficiency of their customer support operations.
CigarHub has seen a significant improvement in their customer support operations since implementing Deskhero. The AI-powered helpdesk solution has not only streamlined operations but also enhanced customer satisfaction.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of the tickets. It then categorizes and prioritizes them, ensuring timely resolution of issues.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature significantly improves the response time.
How does Deskhero's kanban board improve customer support operations?
Deskhero's kanban board allows for visualization of the workflow. This makes it easier to manage tasks and track progress, improving the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Retail sale of cigars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
