Urban Outfit receives numerous customer inquiries daily, from sizing questions to shipping details. To handle these efficiently, the company uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets using OpenAI Embeddings, suggesting replies based on past resolutions, significantly reducing response times.
The company also leverages Deskhero's ability to generate knowledge base articles from various file types. This feature allows Urban Outfit to create detailed FAQs and guides from existing policy documents, manuals, and presentations. The AI then uses these articles to suggest solutions to customer inquiries, further enhancing the efficiency of the support team.
Deskhero's website scraping feature is used by Urban Outfit to keep their knowledge base up-to-date with the latest product information. The AI capabilities of the platform analyze the scraped data, ensuring that the most relevant and current information is available for both the support team and customers.
Finally, the comprehensive search bar powered by Deskhero's AI provides a user-friendly way for customers to find solutions independently. By leveraging OpenAI Embeddings, the search results are enhanced, providing customers with the most relevant solutions, reducing the need for direct customer support intervention.
Through the use of Deskhero, Urban Outfit has been able to improve their customer support efficiency, reducing response times, and enhancing customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets using OpenAI Embeddings to suggest replies based on past resolutions. This reduces response times and improves the efficiency of the support team.
How does Deskhero's AI enhance the search bar functionality?
Deskhero's AI uses OpenAI Embeddings to enhance search results, providing customers with the most relevant solutions based on past inquiries and resolutions.
How does Deskhero's website scraping feature benefit Urban Outfit?
Deskhero's website scraping feature allows Urban Outfit to keep their knowledge base up-to-date with the latest product information. The AI capabilities of the platform analyze the scraped data, ensuring the most relevant and current information is available for both the support team and customers.
* This article provides an example of how a fictive company in the Retail sale of clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
