Glow Cosmetics, a leading retail company specializing in cosmetics, has been facing challenges in managing the increasing volume of customer queries. The company decided to implement Deskhero to enhance their customer support services.
Deskhero's advanced AI capabilities have significantly improved Glow Cosmetics' response times. The platform leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This feature has enabled the customer support team to provide quick and accurate responses, enhancing customer satisfaction.
Furthermore, the AI-powered comprehensive search bar has made it easier for the customer support team to find relevant information. The AI not only searches through the tickets but also scans through the knowledge base articles and uploaded files to provide the most relevant results.
The use of custom fields and structured data lists has allowed Glow Cosmetics to organize their customer queries efficiently. The kanban board feature has also improved the workflow by providing a visual overview of the tickets, making it easier to manage and prioritize tasks.
Overall, the implementation of Deskhero has significantly improved Glow Cosmetics' customer support services, resulting in increased customer satisfaction and loyalty.
How has Deskhero improved Glow Cosmetics' response times?
Deskhero's AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has enabled the customer support team to provide quick and accurate responses.
How does the AI-powered comprehensive search bar work?
The AI-powered search bar scans through the tickets, knowledge base articles, and uploaded files to provide the most relevant results.
How has Deskhero helped in organizing customer queries?
Deskhero's custom fields and structured data lists have allowed Glow Cosmetics to efficiently organize their customer queries. The kanban board feature provides a visual overview of the tickets, making it easier to manage and prioritize tasks.
* This article provides an example of how a fictive company in the Retail sale of cosmetics in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
