Beauty Bliss, a renowned retail store for cosmetics, was struggling with managing their customer service due to the high volume of customer queries. To address this issue, they decided to implement Deskhero.
With Deskhero's advanced AI capabilities, Beauty Bliss has been able to significantly improve their customer service efficiency. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, reducing the time taken to respond to customer queries.
The AI-powered comprehensive search bar has been instrumental in providing quick and accurate information to the customer service team. It searches through the tickets, knowledge base articles, and uploaded files to provide the most relevant results.
Deskhero's custom fields and structured data lists have helped Beauty Bliss to effectively organize their customer queries. Additionally, the kanban board feature has improved workflow management by providing a visual overview of the tickets.
By implementing Deskhero, Beauty Bliss has been able to improve their customer service efficiency, resulting in increased customer satisfaction and loyalty.
How has Deskhero improved Beauty Bliss' customer service efficiency?
Deskhero's AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has reduced the time taken to respond to customer queries and improved service efficiency.
What is the role of the AI-powered comprehensive search bar?
The AI-powered search bar provides quick and accurate information by searching through the tickets, knowledge base articles, and uploaded files to provide the most relevant results.
How has Deskhero helped in managing customer queries?
Deskhero's custom fields and structured data lists have helped Beauty Bliss to effectively organize their customer queries. The kanban board feature provides a visual overview of the tickets, aiding in task management and prioritization.
* This article provides an example of how a fictive company in the Retail sale of cosmetics in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
