Chic Cosmetique, a popular retail store for cosmetics, was facing challenges in managing their customer support services due to the high volume of customer queries. They decided to implement Deskhero to address these issues.
Deskhero's advanced AI capabilities have been instrumental in improving Chic Cosmetique's response times. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, allowing the customer support team to provide quick and accurate responses.
The AI-powered comprehensive search bar has made it easier for the customer support team to find relevant information. It searches through the tickets, knowledge base articles, and uploaded files to provide the most relevant results.
Deskhero's custom fields and structured data lists have allowed Chic Cosmetique to efficiently organize their customer queries. The kanban board feature provides a visual overview of the tickets, aiding in task management and prioritization.
By implementing Deskhero, Chic Cosmetique has been able to streamline their customer support services, resulting in improved response times and enhanced customer satisfaction.
How has Deskhero improved Chic Cosmetique's response times?
Deskhero's AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has allowed the customer support team to provide quick and accurate responses.
How does the AI-powered comprehensive search bar work?
The AI-powered search bar searches through the tickets, knowledge base articles, and uploaded files to provide the most relevant results.
How has Deskhero helped in organizing customer queries?
Deskhero's custom fields and structured data lists have allowed Chic Cosmetique to efficiently organize their customer queries. The kanban board feature provides a visual overview of the tickets, aiding in task management and prioritization.
* This article provides an example of how a fictive company in the Retail sale of cosmetics in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
