ElectroWorld receives thousands of customer inquiries daily about product specifications, warranty information, and troubleshooting. With Deskhero, they leverage AI to manage these inquiries efficiently. The platform's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files like product manuals to generate relevant responses.
Deskhero's AI also enhances the search results on ElectroWorld's support portal. When customers search for a solution, the AI uses OpenAI embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This feature significantly reduces the time customers spend looking for solutions.
The ticket management system is another area where ElectroWorld benefits from Deskhero's AI. The AI categorizes and prioritizes tickets based on their content, ensuring that urgent issues are addressed promptly. This feature has significantly improved ElectroWorld's response time and customer satisfaction rate.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature allows ElectroWorld to quickly update their knowledge base with new product information and troubleshooting guides, reducing the workload on their support team.
Overall, Deskhero's advanced AI capabilities have enabled ElectroWorld to provide faster and more accurate support to their customers, improving their customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It then uses this information to generate relevant responses to customer inquiries.
How does Deskhero's AI enhance search results?
When a customer searches for a solution, Deskhero's AI uses OpenAI embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers find the most relevant solutions quickly.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their content. This ensures that urgent issues are addressed promptly, improving the company's response time and customer satisfaction rate.
* This article provides an example of how a fictive company in the Retail sale of electronics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
