TechBazaar receives a high volume of customer inquiries every day. To manage these efficiently, they use Deskhero's AI capabilities. The AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time taken to respond to customers.
The AI also assists in ticket management. It categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed first. This has significantly improved TechBazaar's response time and customer satisfaction rate.
Deskhero's AI also enhances the search results on TechBazaar's support portal. When customers search for a solution, the AI finds the most relevant content from the knowledge base, previous tickets, and scraped website data. This feature has reduced the time customers spend searching for solutions.
Another area where TechBazaar benefits from Deskhero's AI is in generating knowledge base articles. The AI can create articles from Word, PowerPoint, and PDF files, allowing TechBazaar to quickly update their knowledge base with new product information and troubleshooting guides.
Overall, Deskhero's advanced AI capabilities have helped TechBazaar to streamline their helpdesk services, improve their response time, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets, knowledge base articles, and uploaded files. It then uses this information to generate relevant responses to customer inquiries.
How does Deskhero's AI enhance search results?
When a customer searches for a solution, Deskhero's AI uses OpenAI embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that customers find the most relevant solutions quickly.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their content. This ensures that urgent issues are addressed promptly, improving the company's response time and customer satisfaction rate.
* This article provides an example of how a fictive company in the Retail sale of electronics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
