Healthy Harvest receives a high volume of customer inquiries about product availability, nutritional information, and special dietary requests. The company used to struggle with managing these inquiries in a timely manner. With Deskhero's ticket management and user groups features, they have been able to categorize and prioritize tickets effectively, ensuring that no customer query goes unanswered.
The advanced AI capabilities of Deskhero have been instrumental in improving the quality of customer service at Healthy Harvest. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, saving the customer service team valuable time and effort.
Deskhero's AI also enhances search results, making it easier for the customer service team to find relevant information quickly. This has reduced the average response time and increased customer satisfaction.
The knowledge base feature of Deskhero has allowed Healthy Harvest to create a comprehensive database of information about their products. The AI capabilities of Deskhero have further enhanced this feature by generating articles from Word, PowerPoint, and PDF files, making it easier for the team to add new information to the knowledge base.
Overall, Deskhero's advanced AI capabilities have transformed the way Healthy Harvest manages customer support, making the process more efficient and effective.
How does Deskhero's AI improve the quality of customer service?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, saving the customer service team valuable time and effort.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for the customer service team to find relevant information quickly. This reduces the average response time and increases customer satisfaction.
How does Deskhero's knowledge base feature work?
The knowledge base feature of Deskhero allows companies to create a comprehensive database of information. The AI capabilities of Deskhero enhance this feature by generating articles from Word, PowerPoint, and PDF files, making it easier to add new information to the knowledge base.
* This article provides an example of how a fictive company in the Retail sale of food in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
