Glassify receives numerous customer queries daily, ranging from product inquiries to technical support. With Deskhero, they can manage these tickets efficiently using the platform's structured data lists and custom fields. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent by agents on each ticket.
Deskhero's AI also enhances Glassify's search functionality. By leveraging OpenAI Embeddings, the platform can find relevant content from various sources, including previous tickets, uploaded files, and scraped website data. This feature helps the support team find solutions faster, improving their productivity and the overall customer experience.
The AI capabilities extend to the generation of knowledge base articles. By converting Word, PowerPoint, and PDF files into articles, Glassify can quickly build a comprehensive knowledge base. This not only serves as a valuable resource for the support team but also empowers customers to find solutions independently.
Glassify also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, making it easier for the AI to analyze and provide relevant solutions.
Overall, Deskhero's advanced AI capabilities have transformed Glassify's customer support services. They have improved efficiency, reduced response times, and enhanced the accuracy of solutions provided to customers.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies. This reduces the time spent by agents on each ticket, improving efficiency.
How does the AI enhance the search functionality?
By leveraging OpenAI Embeddings, Deskhero's AI can find relevant content from various sources. This improves the search functionality, helping the support team find solutions faster.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI can convert Word, PowerPoint, and PDF files into knowledge base articles. This helps in quickly building a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Retail sale of glass in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
