Precious Moments Jewellery receives a wide range of customer queries related to product customization, engraving, delivery, and payment options. They use Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero assist in automatically sorting these tickets based on their urgency and content, enabling the support team to respond promptly.
The company utilizes Deskhero's custom fields feature to collect specific information from customers. This information is analyzed by the AI to understand customer preferences and provide personalized product recommendations, thereby improving customer engagement.
Precious Moments Jewellery uses Deskhero's knowledge base feature to provide customers with detailed information about their products and services. The AI capabilities of Deskhero help in creating articles from uploaded files like product catalogs and service manuals, ensuring that the information is always accurate and comprehensive.
Deskhero's advanced AI capabilities have helped Precious Moments Jewellery to enhance their customer experience. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, which not only reduces the response time but also ensures that the responses are accurate and relevant.
The company also uses Deskhero's comprehensive search bar feature to quickly find relevant information. The AI enhances the search results by finding relevant content from the knowledge base, previous tickets, and customer data, making it easier for the support team to provide quick and accurate responses.
How does Deskhero's AI capabilities help in handling customer queries?
Deskhero's AI capabilities assist in automatically sorting customer queries based on their urgency and content, generating suggested replies using OpenAI Embeddings from previous tickets and knowledge base articles, and enhancing search results to find relevant information quickly.
How does Deskhero's custom fields feature benefit Precious Moments Jewellery?
Deskhero's custom fields feature allows Precious Moments Jewellery to collect specific information from customers. This information is analyzed by the AI to understand customer preferences and provide personalized product recommendations, thereby improving customer engagement.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows Precious Moments Jewellery to provide customers with detailed information about their products and services. The AI capabilities of Deskhero help in creating articles from uploaded files like product catalogs and service manuals, ensuring that the information is always accurate and comprehensive.
* This article provides an example of how a fictive company in the Retail sale of gold jewellery in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
