Eternal Shine Goldsmiths receives numerous customer queries related to product availability, pricing, delivery, and returns. They use Deskhero's ticket management system to efficiently manage these queries. The AI capabilities of Deskhero help in automatically categorizing these tickets based on the content, enabling the support team to prioritize and handle them effectively.
The company uses Deskhero's website scraping feature to monitor the latest trends and prices in the gold jewellery market. The scraped data is analyzed by the AI to provide valuable insights, helping the company to stay competitive and make informed business decisions.
Eternal Shine Goldsmiths utilizes Deskhero's knowledge base feature to create a comprehensive database of information about their products, policies, and procedures. The AI capabilities of Deskhero assist in generating articles from uploaded files like product manuals and policy documents, ensuring that the information is accurate and up-to-date.
With the help of Deskhero's advanced AI capabilities, Eternal Shine Goldsmiths has been able to improve the efficiency of their customer support. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, thereby reducing the response time and enhancing customer satisfaction.
The comprehensive search bar feature of Deskhero has made it easier for the support team to find relevant information quickly. The AI enhances the search results by finding relevant content from the knowledge base, previous tickets, and scraped website data.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities help in automatically categorizing customer queries based on the content, generating suggested replies using OpenAI Embeddings from previous tickets and knowledge base articles, and enhancing search results to find relevant information quickly.
How does Deskhero's website scraping feature benefit Eternal Shine Goldsmiths?
Deskhero's website scraping feature allows Eternal Shine Goldsmiths to monitor the latest trends and prices in the gold jewellery market. The scraped data is analyzed by the AI to provide valuable insights, helping the company to stay competitive and make informed business decisions.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows Eternal Shine Goldsmiths to create a comprehensive database of information about their products, policies, and procedures. The AI capabilities of Deskhero assist in generating articles from uploaded files like product manuals and policy documents, ensuring that the information is accurate and up-to-date.
* This article provides an example of how a fictive company in the Retail sale of gold jewellery in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
