WarmHome Solutions receives a high volume of customer queries about product details, installation procedures, and troubleshooting. To handle these efficiently, they use Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the time taken to respond to customers.
Deskhero's AI also enhances the search results in the knowledge base by using OpenAI embeddings from previous tickets, uploaded files, and scraped website data. This allows customers to find relevant information quickly, reducing the number of support tickets generated.
WarmHome also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly, improving the overall customer experience.
Furthermore, Deskhero's AI capabilities help WarmHome's support team to identify common issues and trends. This enables them to proactively address these issues by updating their knowledge base or providing additional training to their staff.
Lastly, WarmHome uses Deskhero's REST API to integrate their customer support system with other business applications. This provides a seamless experience for both their customers and support staff.
How does Deskhero's AI capabilities reduce response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the time taken to respond to customers.
How does Deskhero's AI enhance the search results in the knowledge base?
The AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to enhance the search results in the knowledge base. This allows customers to find relevant information quickly.
Can Deskhero's AI identify common issues and trends?
Yes, Deskhero's AI can identify common issues and trends. This enables companies to proactively address these issues by updating their knowledge base or providing additional training to their staff.
* This article provides an example of how a fictive company in the Retail sale of heating equipment in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
