HomeTech Appliances receives hundreds of customer queries daily regarding their products. Managing these queries efficiently was a challenge until they implemented Deskhero. With its structured data lists and custom fields, Deskhero allowed HomeTech to categorize and prioritize tickets effectively.
Deskhero's advanced AI capabilities have been instrumental in improving HomeTech's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals, Deskhero can find relevant content and generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
The AI-powered comprehensive search bar has also been a game-changer for HomeTech. It uses the same OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information quickly.
HomeTech also utilizes Deskhero's REST API to integrate with their existing systems. This seamless integration has resulted in a more unified and efficient workflow for the support team.
Overall, Deskhero's advanced AI capabilities have not only improved HomeTech's customer support efficiency but also enhanced their customers' experience.
How does Deskhero's AI capabilities improve ticket management?
Deskhero uses AI to analyze previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This helps in faster resolution of tickets.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results. It analyzes the query and provides the most relevant information from the knowledge base, previous tickets, or uploaded files.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for a more unified workflow.
* This article provides an example of how a fictive company in the Retail sale of household appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
