KitchenAid Retailers faced challenges in managing the high volume of customer queries they received daily. Implementing Deskhero helped them structure and prioritize these tickets effectively with its custom fields and data lists.
Deskhero's AI capabilities have significantly improved KitchenAid's customer support. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies. This has expedited the response time to customer queries.
Additionally, the AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. It uses the same OpenAI Embeddings to enhance search results.
KitchenAid also leverages Deskhero's REST API for seamless integration with their existing systems. This has resulted in a more efficient workflow for the support team.
Overall, Deskhero's advanced AI capabilities have streamlined KitchenAid's customer support services and improved their customers' experience.
How has Deskhero improved ticket management?
Deskhero uses AI to analyze previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This helps in faster resolution of tickets.
How does the AI-powered search bar enhance search results?
The AI-powered search bar uses OpenAI Embeddings to enhance search results. It analyzes the query and provides the most relevant information from the knowledge base, previous tickets, or uploaded files.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems for a more unified workflow.
* This article provides an example of how a fictive company in the Retail sale of household appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
