KnitFit receives numerous customer queries daily regarding product details, order status, returns, and more. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing response time.
The company also leverages Deskhero's advanced AI to enhance search results. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, improving the accuracy and relevance of search results.
KnitFit uses the custom fields feature to categorize their products and customer queries better. This structured data, combined with AI capabilities, helps in providing personalized customer support.
To keep their customers informed, KnitFit uses Deskhero's knowledge base feature. The AI capabilities help generate articles from word, powerpoint, pdf files, and even scrape data from their website. This ensures that the knowledge base is always up-to-date with the latest product information and policies.
Finally, KnitFit uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, improving the accuracy and relevance of search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Retail Sale of Knit & Crocheted Pullovers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
