Pullover Palace uses Deskhero's user groups feature to organize their support team based on expertise and product knowledge. This, combined with AI-powered suggested replies, ensures that customer queries are handled by the most suitable team member, improving the quality of support.
The company uses Deskhero's custom email domains feature for professional communication with their customers. The AI capabilities analyze the content of incoming emails and suggest replies, reducing the workload on the support team.
Pullover Palace also uses Deskhero's kanban board to manage and track customer support tasks. The AI capabilities predict task completion time based on historical data, helping in efficient task management.
To keep their customers informed about their products and policies, Pullover Palace uses Deskhero's knowledge base. The AI capabilities generate articles from uploaded files like policies, manuals, presentations, and even scrape data from their website.
Lastly, Pullover Palace uses Deskhero's REST API to integrate the platform with their e-commerce system, ensuring real-time data flow and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve the quality of support?
Deskhero's AI analyzes the content of incoming emails and suggests replies, ensuring that customer queries are handled by the most suitable team member.
How does Deskhero's AI help in task management?
The AI capabilities predict task completion time based on historical data, helping in efficient task management.
Can Deskhero be integrated with e-commerce systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with your e-commerce system.
* This article provides an example of how a fictive company in the Retail Sale of Knit & Crocheted Pullovers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
