CozyKnits uses Deskhero's structured data lists feature to organize their product catalog and customer queries. The AI capabilities analyze this data to provide personalized support and enhance search results.
The company uses Deskhero's custom fields feature to categorize their products and customer queries. This, combined with AI-powered suggested replies, ensures that customer queries are handled efficiently and accurately.
CozyKnits uses Deskhero's ticket management system to handle customer queries. The AI capabilities analyze previous tickets and suggest replies, reducing the workload on the support team and improving response time.
To keep their customers informed, CozyKnits uses Deskhero's knowledge base feature. The AI capabilities generate articles from uploaded files and even scrape data from their website, ensuring that the knowledge base is always up-to-date.
Finally, CozyKnits uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and enhancing overall operational efficiency.
How does Deskhero's AI capabilities provide personalized support?
Deskhero's AI analyzes structured data lists and custom fields to provide personalized support based on the customer's query and past interactions.
How does Deskhero's AI improve response time?
The AI capabilities analyze previous tickets and suggest replies, reducing the time taken to respond to customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Retail Sale of Knit & Crocheted Pullovers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
