Hide & Chic has an extensive range of leather products, each with its unique care instructions and specifications. To manage this vast amount of information, they use Deskhero's knowledge base feature. The advanced AI capabilities of Deskhero allow Hide & Chic to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website.
Deskhero's AI capabilities also enhance the search function of Hide & Chic's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other sources, the system can find relevant content quickly and accurately. This improves the efficiency of their customer support and provides a better experience for their customers.
With Deskhero's kanban board, Hide & Chic can visualize their customer support workflow. The AI-enhanced system can suggest improvements to the workflow based on patterns and trends, helping Hide & Chic to continually improve their customer support processes.
Hide & Chic also uses Deskhero's custom email domains feature. This allows them to maintain a consistent brand image in their customer communications, further enhancing their customer experience.
Finally, Hide & Chic integrates Deskhero with their existing systems using the platform's REST API. This seamless integration allows them to fully leverage the benefits of Deskhero's advanced AI capabilities.
How does Hide & Chic use Deskhero's AI capabilities to enhance their knowledge base?
Hide & Chic uses Deskhero's AI capabilities to generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and their website. The AI-enhanced search function also allows them to find relevant content quickly and accurately.
How does Hide & Chic use Deskhero's kanban board?
Hide & Chic uses Deskhero's kanban board to visualize their customer support workflow. The AI-enhanced system can suggest improvements to the workflow based on patterns and trends.
How does Hide & Chic maintain a consistent brand image in their customer communications?
Hide & Chic uses Deskhero's custom email domains feature to maintain a consistent brand image in their customer communications.
* This article provides an example of how a fictive company in the Retail sale of leather goods in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
