LeatherLux has a wide range of products and a diverse customer base. To manage customer inquiries efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero enable LeatherLux to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content quickly and accurately.
Deskhero's AI capabilities also assist in generating suggested replies. By analyzing the context and content of customer inquiries, the system can suggest appropriate responses, reducing the time spent by customer service representatives on each ticket.
LeatherLux also utilizes Deskhero's comprehensive search bar feature. The AI-enhanced search function allows customer service representatives to find relevant information quickly, improving their efficiency and the overall customer experience.
With Deskhero's custom fields and user groups, LeatherLux can categorize their customer inquiries more effectively. This ensures that tickets are directed to the right department or individual, further enhancing the efficiency of their customer support.
Finally, LeatherLux uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their current workflows.
How does Deskhero's AI capabilities improve the efficiency of LeatherLux's customer support?
Deskhero's AI capabilities enhance the efficiency of LeatherLux's customer support by suggesting appropriate responses to customer inquiries and improving the search function. This reduces the time spent on each ticket and improves the overall customer experience.
How does LeatherLux utilize Deskhero's custom fields and user groups?
LeatherLux uses Deskhero's custom fields and user groups to categorize customer inquiries effectively. This ensures that tickets are directed to the right department or individual, enhancing the efficiency of their customer support.
How does LeatherLux integrate Deskhero with their existing systems?
LeatherLux uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their current workflows.
* This article provides an example of how a fictive company in the Retail sale of leather goods in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
