LeatherCraft prides itself on its exceptional customer service. To manage customer inquiries efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero allow LeatherCraft to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly and accurately.
Deskhero's AI capabilities also assist in generating suggested replies. By analyzing the context and content of customer inquiries, the system can suggest appropriate responses, reducing the time spent by customer service representatives on each ticket.
LeatherCraft also uses Deskhero's kanban board to visualize their customer support workflow. The AI-enhanced system can suggest improvements to the workflow based on patterns and trends, helping LeatherCraft to continually improve their customer support processes.
With Deskhero's custom fields and user groups, LeatherCraft can categorize their customer inquiries more effectively. This ensures that tickets are directed to the right department or individual, further enhancing the efficiency of their customer support.
Finally, LeatherCraft uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their current workflows.
How does Deskhero's AI capabilities improve the efficiency of LeatherCraft's customer support?
Deskhero's AI capabilities enhance the efficiency of LeatherCraft's customer support by suggesting appropriate responses to customer inquiries and improving the search function. This reduces the time spent on each ticket and improves the overall customer experience.
How does LeatherCraft utilize Deskhero's custom fields and user groups?
LeatherCraft uses Deskhero's custom fields and user groups to categorize customer inquiries effectively. This ensures that tickets are directed to the right department or individual, enhancing the efficiency of their customer support.
How does LeatherCraft integrate Deskhero with their existing systems?
LeatherCraft uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their current workflows.
* This article provides an example of how a fictive company in the Retail sale of leather goods in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
