Urban Threads receives a large volume of customer queries daily. With Deskhero's advanced AI capabilities, they are able to manage these queries efficiently. The AI sorts and prioritizes the tickets, and suggests replies based on previous tickets and knowledge base articles.
The AI also helps Urban Threads in managing their data. It can generate structured data lists from various sources, making it easier for the support team to access and share information. The custom fields feature allows them to categorize the data according to their needs.
Urban Threads also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI enhances search results, making it easier for the support team to find relevant content.
Deskhero's REST API allows Urban Threads to integrate their existing systems with the platform, further enhancing their data management capabilities.
Overall, Urban Threads has been able to improve their customer interaction and data management through Deskhero's advanced AI capabilities.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI sorts and prioritizes the customer queries, and suggests replies based on previous tickets and knowledge base articles.
How does Deskhero's AI help in data management?
Deskhero's AI can generate structured data lists from various sources. The custom fields feature allows categorization of data according to specific needs.
What is the benefit of Deskhero's REST API?
Deskhero's REST API allows integration of existing systems with the platform, further enhancing data management capabilities.
* This article provides an example of how a fictive company in the Retail sale of men's clothing in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
