Classic Man Outfitters has a dedicated customer support team that handles a large volume of queries daily. With Deskhero's AI capabilities, they are able to manage these queries efficiently. The AI sorts and prioritizes the tickets, and suggests replies based on previous tickets and knowledge base articles.
The AI also helps Classic Man Outfitters in managing their user groups. It can generate structured data lists from various sources, making it easier for the support team to access and share information. The custom email domains feature allows them to maintain a professional image in their communication.
Classic Man Outfitters also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI enhances search results, making it easier for the support team to find relevant content.
Deskhero's kanban board feature allows Classic Man Outfitters to visualize their workflow and track the progress of their tasks. The AI capabilities further enhance this feature by suggesting task prioritization based on urgency and relevance.
Overall, Classic Man Outfitters has been able to optimize their helpdesk services through Deskhero's advanced AI capabilities.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI sorts and prioritizes the customer queries, and suggests replies based on previous tickets and knowledge base articles.
How does Deskhero's AI help in managing user groups?
Deskhero's AI can generate structured data lists from various sources, making it easier for the support team to access and share information.
What is the benefit of Deskhero's kanban board feature?
Deskhero's kanban board feature allows visualization of workflow and tracking of task progress. The AI capabilities further enhance this feature by suggesting task prioritization based on urgency and relevance.
* This article provides an example of how a fictive company in the Retail sale of men's clothing in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
