MobileMax was struggling with a high volume of customer queries and complaints, which led to long waiting times and dissatisfied customers. They needed a solution that could help them manage and respond to customer tickets more efficiently.
With Deskhero, MobileMax was able to structure their customer data and manage tickets effectively using the kanban board. The custom fields allowed them to categorize tickets based on the type of query, making it easier for the support team to prioritize and handle them.
The advanced AI capabilities of Deskhero were a game-changer for MobileMax. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped in finding relevant content and generating suggested replies, significantly reducing the time taken to respond to a ticket.
Furthermore, the AI-enhanced search results helped the support team find solutions faster, improving their productivity. The AI also helped in creating knowledge base articles from various file formats, providing a comprehensive resource for both the support team and the customers.
Overall, Deskhero's AI capabilities have transformed MobileMax's customer support, leading to improved customer satisfaction and increased efficiency.
How did Deskhero's AI capabilities improve MobileMax's response times?
Deskhero's AI used OpenAI Embeddings to find relevant content and generate suggested replies, significantly reducing the time taken to respond to a ticket. It also enhanced search results, helping the support team find solutions faster.
How did Deskhero help in managing customer tickets?
Deskhero provided a structured data list and a kanban board for effective ticket management. Custom fields allowed categorization of tickets based on the type of query, aiding in prioritization and handling.
How did Deskhero's AI assist in creating the knowledge base?
Deskhero's AI helped in creating knowledge base articles from various file formats like Word, PowerPoint, and PDF. This provided a comprehensive resource for both the support team and the customers.
* This article provides an example of how a fictive company in the Retail Sale of Mobile Phone Plans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
